TERMS & CONDITIONS
Check in: 3:00pm | Check out: 11:00am
MICALO house + STUDIO – sleeps maximum 20 people
The property must not be used by more than the number of people agreed to and confirmed in the booking confirmation. Guests above 20 are deemed an even and charges apply.
Please refer to our Events Terms and Conditions and pricing.
No weddings, parties, schoolies or events are to be held without prior arrangement with management.
PETS: Small pets are considered upon request.
SMOKING: No smoking inside
PAYMENT POLICY
RATES & CHARGES
Rates quoted are in Australian dollars and valid for 48 hours
PAYMENT OPTIONS
Payments are accepted by credit cards, Visa or Mastercard or AMEX or Direct Bank Transfer on request.
All payments are only accepted in AUS dollars. A credit card service fee and all service and administrative fee will apply which is non-refundable.
DEPOSIT
50% non-refundable deposit is required as a deposit to secure and confirm your booking and must be payable at the time of booking. Payment of this ‘deposit’ indicates acceptance of the booking Terms & Conditions.
FINAL PAYMENT
The balance of payment is due no less than 60 days prior to the arrival/check in date (or as indicated in your booking details).
For bookings made inside 60 days prior to arrival/check-in, full payment is required at time of booking.
Monies can be paid via credit card only.
If the ‘deposit’ or final payment is not received by the due date, management reserves the right to cancel the booking and will result in the loss of all monies paid.
CANCELLATION POLICY
Strictly:
Cancellations more than 60 days in advance 50% non-refundable deposit.
Cancellations within 60 days of booking date 100% non-refundable.
We recommend all travellers obtain travel insurance to cover you against any unforeseen circumstances.
SECURITY BOND
A security deposit of $3000 will be charged 48 hours prior to your stay. This will be shown in the breakdown of costs on your final invoice.
If there are no breakages, loss or excessive cleaning the security deposit will be released in full 3-5 days after departure based on the condition of the property at the time of departure. Security bonds cannot be in any circumstances released on the day of departure and are not available to be returned in cash. We only accept credit cards for security bonds.
Security bond may be used to cover incidental items such as (but not limited to) any breakages, damage or losses incurred during your stay and cleaning charges in excess of the normal level of cleaning up to the amount of $5000.
Should the guest/occupant incur a claim on the security bond, management will conduct a courtesy call or emailed notification of the claim and will further deduct the claim from the initial security bond.
If the claim is not at fault to the registered guest/occupant, it is the registered guest/occupant’s responsibility to retrieve funds from other parties involved.
ON DEPARTURE
Upon check out the property should be left clean and tidy.
Excess cleaning required on departure or replacement of items broken or removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures, and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.
Damages or breakages of furniture or furnishing, or the property must be reported to Management prior to check out and will be charged to the guest’s credit card.
Any damage to lawns, landscaping and general outside property of MICALO will incur an additional charge for repairs and subsequently might be taken from your bond hold.
EXCESS CLEANING, DAMAGES AND CHARGES
This includes but is not limited to:
• Placement of rubbish in the bins provided.
• Golf ball pick up $100.
• Sorting recycling from rubbish $300
• Extra rubbish removal over and beyond normal – tip run $300 (events are charged per person at $5.50 plus GST)
• Extra cleaning for oven (over and beyond normal use) $100
• Extra cleaning for BBQ (over and beyond normal use) $100
• Any dishes left unwashed – $100.
• Any spillages on floors that have not been attempted to be cleaned – $100 or more depending on how much there is to clean.
• Cigarette butts in garden or fire pits $150
• Stains on furniture/ linen – TBC
• Carpet stains – TBC
• Missing items or damaged items -TBC
• Any damages to exterior Lawns and landscaped gardens – TBC
INDEMNITY
• Guests’ actions, conduct and safety are the responsibility of the Guests. The owner of this Property does not condone unsafe, irresponsible, or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this Property means that all Guests understand and agree to indemnify the owner against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time.
GOLF CART
By agreeing to the terms and conditions by way of booking Micalo, you hereby agree:
• To pay for repairs to, or replacement of, the golf cart/s for any damage sustained whilst in possession of the guest or any other persons to which the guest has allowed usage to
• To accept full responsibility for all children in the golf cart/s under the age of 18 years
• To indemnify and to keep indemnified Micalo owners from all claims, damages, costs and expenses of any nature that may arise while the golf cart/s is hired to the signer
• The guest acknowledges that they are familiar with the operation, use and control of the golf cart and that they are able to operate and control the golf cart
• The guest acknowledges they are 18 years or older and hold a valid driver’s licence
OPERATING INSTRUCTIONS
• Ensure wheels are turned in desired direction and path is clear
• Turn key to ON position
• Select FORWARD (F, or REVERSE (R) only when stopped
• Release park brake fully
• Vehicle will start moving when accelerator pedal is pressed
• Slowly press accelerator pedal to increase speeD
• During operation, beeping alarm indicates reduction in motor braking
• To stop, release accelerator pedal and press brake pedal
WARNINGS
UNINTENDED VEHICLE MOVEMENT MAY CAUSE SEVERE INJURY OR DEATH
Before leaving vehicle:
• Engage park brake to lock wheels
• Place vehicle in NEUTRAL
• Turn key to OFF and remove key
• ROLLOVER OR FALLING OFF MAY CAUSE SERIOUS INJURY OR DEATH
• Before using vehicle read operating instructions above
• Do not start vehicle until all occupants are seated
• Keep entire body inside vehicle while moving
• Drive slowly in turns and straight up and down slopes
• Use brakes to reduce speed when coasting downhill
• Never operate under the influence of alcohol or drugs
• For use by authorized persons in designated areas only
• Remain seated while moving
• Operate from driver side only
• Never operate on public roads
• Hold onto seat handle while moving
• Two (2) persons per seat maximum
• Never stand in front of or behind vehicle
• Do not leave children unattended on vehicle
How much does it cost to repair a cart?
Estimated costs include (not including labour)
• Roof $600
• Windscreen $330
• Body Panels $660
• Headlight $200
• Bumper Unit $300
• Roof Strut $460
• Seat $600
• Steering Unit $800
• Wheel/Tyre $260
• Please drive safely. $11,500 if the cart needs to be replaced.
Finally, please take good care of the items within MICALO.
Please also note that every item no matter how small is counted for with our very in-depth stock take of items down to the last knife, robe, or towel. Any missing items will be deducted from the bond. Ensure that you clean up after yourself, respect the property inside and out and leave everything how you found it.
Thank you,
MICALO Management
EVENTS HIRE & TERMS AND CONDITIONS
ACCOMMODATION
Check in: 3:00pm | Check out: 11:00am
MICALO house + STUDIO – sleeps maximum 20 people
The property must not be used by more than the number of people agreed to and confirmed in the booking confirmation. Guests above 20 are deemed an event.
Maximum number of guests to attend event must be agreed to prior and must not exceed the number that has been approved by management.
Nightly Rate:
• $5,000/night (prices subject to change depending on time of year and length of stay)
• Discount codes do not apply.
• Includes MICALO house + STUDIO.
Minimum Stay:
• 3-night min stay
• Event must not be on the day of checkin. Please allow one day before and after event for bump in bump out
• LARGER EVENTS MAY REQUIRE LONGER STAY OR EXTRA DAY RATES – APPROVAL REQUIRED AND QUOTED UPON APPLICATION
Cost for events up to 50 people:
• $5,000 event fee
• Onsite Manager Fee – see details below
• Rubbish Removal fee – see details below
• $5,000 Bond
Cost for events between 50 – 100 people:
• $5,100-10,000 event fee (guests over 50: $100 per person)
• Onsite Manager Fee – see details below
• Rubbish Removal fee – see details below
• $8,000 Bond
ONSITE MANAGER
For events with up to 50 guests – an onsite manager may be required depending on the type of event and number of guests.
For events with 50-100 guests – an onsite manager is mandatory to be present for bump in and out and on the evening of your vents.
Costs for Micalo Onsite Manager
• Bump in – 1 staff member; $100/hr ; min 3 hrs, est 5hrs $500
• Bump out – 1 staff member; $100/hr; min 3 hrs, est 5hrs $500
• Event – 2 staff members; $100/hr – estimate; 6hrs 6pm-midnight (curfew) $1200
The Manager will be onsite to:
• Assist and oversee site bump in & bump out including: rubbish trailer; toilet block set up & power; marquee; caterers & bar; outdoor furniture location etc.
• Liaise with your event planner re: runsheet event plan.
• Monitor guest numbers reflect event booking.
• Monitor event curfew.
• Monitor noise.
• Monitor parking area.
• Monitor outdoor fire pits.
• Provide advice on potential wet weather options but not responsible
BOOKINGS
To secure your event date we require
• signed event Terms and Conditions
• a copy of your mandatory event / wedding public liability insurance*
• payment of initial deposit – we require a 50% non-refundable deposit initially and the remaining balance 60 days before your check in date.
* Suggested reading: https://www.easyweddings.com.au/articles/wedding-insurance-need/
CANCELLATIONS &/or CHANGE OF DATES
Strictly:
• Cancellations more than 60 days in advance 50% non-refundable deposit.
• Cancellations within 60 days of booking date 100% non-refundable.
CREDIT CARD GUARANTEE
Along with the deposit, a signed copy of our terms & conditions/Agreement, a credit card guarantee will also be required to confirm the booking and we will take a preauthorised hold on the card for $3000- $10k depending on the number of guests in attendance.
BOND
2 Days prior to check in we will process a “pre authorisation” hold for bond on your nominated card. We do this with NAB our third party bank. This will place a hold on your card and will automatically be released if no incidents and additional charges need to be paid for.
The release will automatically occur pending any additional charges within 5 business days after check out.
THIRD PARTY EVENT SUPPLIERS
We provide the property however we do not organise the events / weddings. All our preferred suppliers are through Byron Bay Luxury weddings. We ask that all enquiries go through Jane Magnus from Byron Bay Luxury weddings. BYRON BAY LUXURY WEDDINGS
We are happy to engage with your preferred suppliers if they provide the same level of care and service.
• These suppliers need to be a registered business
• A detailed and comprehensive event run sheet with supplier contacts & phone numbers with confirmation of insurance is required min 2 weeks before the event.
• Details to include their bump in and bump out times for our site event manager and include drivers contact details for deliveries and pick ups.
CATERING
Our kitchen at MICALO is NOT a commercial kitchen. Please ensure management has approved the use of a third-party supplier coming to the property and using the facilities.
If a third-party supplier is approved to come to the property to assist with your event, then all cutlery, crockery and glassware will need to be hired. All kitchen items within the house are to stay in the house and not to be used by external suppliers and or removed from the property. This will ensure nothing goes missing and get mixed up between different supplier’s belongings.
The kitchen / Bar is for in house guests only.
We ask for all events that a separate bar is set up outside of the house, the bar is strictly for in house guests only, not events.
MICALO management are not responsible for the supply of any additional power source for event equipment (stage, lighting, vendors, food trucks) you will need to have an external supplier where you hire a generator for power source.
MARQUEE AND FLOORING
MICALO management requires the hire of structures, marquees and flooring for your event over 20 guests and is not responsible if you choose not to have a wet weather plan. Structures and flooring are required for use on the outer area on the grass past the tree and you the client is responsible for all costs incurred. Any damages that occur due to poor management of suppliers and or use of structures and flooring will result in deductions from the bond. We request that you notify MICALO management of your intention to erect structures and or flooring for your event within 1 month prior for approval and location. MICALO management is not responsible for wet weather plans and the home is out of bounds should the event not have adequate cover. Failure to have adequate coverage for your event may deem your bond non refundable.
FURNITURE
Any damage or furniture moved will be charged an additional fee. We have a strict policy on moving items of furniture (indoor or outdoor). Movements may cause unnecessary damage to items and to the property itself and can cause cleaning time due to the complex housekeeping inventory checks. If you wish to move for styling purposes, please contact management for prior approval.
MUSIC
No loud music is allowed after 11.00pm. If a complaint of excessive noise or anti-social behaviour is received, security will be dispatched to investigate and will result in a call-out charge. This fee will be taken from the bond and is non-negotiable. Decibel reads are sometimes taken to ensure MICALO does not exceed the legal limit, this may require your music to be turned down or base turned off if the levels are too loud.
TRANSPORT/PARKING
Due to limited parking and our commitment to nsw responsible service of alcohol, we require you the client or your event coordinator to arrange transfers for events to ensure your guests arrive and depart safely. We have a contact for the local bus company please enquire on booking. Taxis and Uber are few and far between in Yamba.
For all guest transport we recommend ‘Geoff Ward’ 0418 218 248
TOILETS
In house toilets are for house guests only.
Event guests must be provided with Portable toilet /bathroom facilities.
For portable bathrooms and toilet hire we recommend:
Yamba Ready Hire 02 6646 2167
or Splashdown 07 5525 3545
RUBBISH REMOVAL
Guests must put all rubbish in the appropriate bins provided.
Your onsite manager bump in/out fees include the supply and set up of rubbish bins.
Tip fees are an additional cost. Min $300. Estimate $5.50/person for waste removal. Charges will be deducted from the bond.
Recycling Bin – Contaminated bins will not be collected, and a private contractor will be organised to remove the bin contents and charges will be deducted from the bond.
PETS
Are not permitted for event bookings.
INDEMNITY
Guests’ actions, conduct and safety are the responsibility of the Guests. The owner of this Property does not condone unsafe, irresponsible, or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this Property means that all Guests understand and agree to indemnify the owner against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time.
ON DEPARTURE
Upon check out the property should be left clean and tidy.
Excess cleaning required on departure or replacement of items broken or removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures, and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.
Damages or breakages of furniture or furnishing, or the property must be reported to Management prior to check out and will be charged to the guest’s credit card.
Any damage to lawns, landscaping and general outside property of MICALO will incur an additional charge for repairs and subsequently might be taken from your bond hold.
EXCESS CLEANING, DAMAGES AND CHARGES
This includes but is not limited to:
• Placement of rubbish in the bins provided.
• Golf ball pick up $100.
• Sorting recycling from rubbish $300
• Extra rubbish removal over and beyond normal – tip run $300 (events are charged per person at $5.50 plus GST)
• Extra cleaning for oven (over and beyond normal use) $100
• Extra cleaning for BBQ (over and beyond normal use) $100
• Any dishes left unwashed – $100.
• Any spillages on floors that have not been attempted to be cleaned – $100 or more depending on how much there is to clean.
• Cigarette butts in garden or fire pits $150
• Stains on furniture/ linen – TBC
• Carpet stains – TBC
• Missing items or damaged items -TBC
• Any damages to exterior Lawns and landscaped gardens – TBC
Please take good care of the items within MICALO.
Please also note that every item no matter how small is counted for with our very in-depth stock take of items down to the last knife, robe, or towel. Any missing items will be deducted from the bond. Ensure that you clean up after yourself, respect the property inside and out and leave everything how you found it.
Thank you,
MICALO Management